Terms and Conditions

Unwanted purchase? Here's how to return it

If you bought it online direct from here:
As long as your Fountain is as new, completely unused and in its original packaging, we're happy to give you a refund if you buy a Fountain and then have second thoughts. You can return it to us with its documentation within 14 days of purchase.  Please note that refunds are for the item purchased only not postage and packaging.

If you bought it from another organisation:
Contact them to check their Returns policy and follow their instructions.

Home Fountains Guarantees
Every Home Fountain is designed for reliability and trouble-free use. It's guaranteed for 12 months from the date of purchase against mechanical and electrical defects as long as you've used it purely for your own domestic use, following the instructions in its User Guide using a suitable electricity supply and you haven't dismantled, interfered with it or damaged it.

What we do for you
If your Home Fountain is defective or you are not totally satisfied with the quality of our workmanship, you may return it within 10 working days of purchase date and we will replace your Fountain or give you a full refund. If you want to return it after 14 working days, we will repair or replace your fountain at our discretion. Please note: you will need to pay all the shipping costs to and from us. In some cases, to give you the fastest and simplest solution, we may send parts to you by post if they are easy to fit yourself. 

Delivery Service

For guaranteed next day delivery orders must be received prior to 1:00pm on purchase date. The next day service we offer is next working day.

Saturday Delivery

If you require a Saturday morning delivery, you would need to phone your order through to our sales office, not place it on-line, orders can be taken up to 1.00pm on the Friday before.  There is a surcharge which is dependant upon the weight of your parcel.  Please call our sales office for details (01376 584669)

Free Delivery

Free delivery is only available on certain products and services which are changeable without notice and are listed on our wholesale price list. 

Our machine only hire package options are priced for collection only and exclusive of VAT.  Should you require delivery and collection then there will be a charge for this service.

Commercial Fountains Guarantees


Every Giles & Posner Commercial Fountain is covered by a 2-year extended worldwide parts warranty and a 12-month labour warranty (UK only) from the date of purchase.

Limitations: Implied warranties including those of fitness for a particular purpose and merchantability are limited to the period the first purchaser owns the product. We are not liable for time lost, inconvenience and loss of use of your Chocolate Fountain or property damage caused by failure to operate or any incidental or consequential damage. 

Credit cards

Payments by credit card for commercial fountains and  wholesale purchases are subject to a surcharge

 

Terms & Conditions for Machine Only Hire Options

1.     The equipment must be operated as explained on the Instructions for use.

2.     No liquid other than those specified in the instruction manual can be added to the fountain.

3.     Under no circumstances must the base of the fountain be submerged in water.

4.     The Hirer will return all the equipment to Bury & Bean Ltd, on the agreed date in the same condition as when it was received and in the packaging provided.

5.     The Hirer will be responsible for any damage up to and in excess of the value of £500.00 however caused while in the hirers’ possession.

6.     The hirer is responsible for theft of the rented equipment to the full value of each item.

7.     In the event of default in the payment of any amount due to The Chocolate Fondue Company under the terms of this agreement and if this account is placed in the hands of an agency or solicitor for collection or legal action, the Hirer aggress to pay in addition to the amount due hereunder all costs of collection including agency and solicitors fees and court fees.

8.     The Hirer shall have exclusive possession control and use of the equipment for the entire period of this Agreement and the Hirer shall completely assume full responsibility to the public and any regulatory body having jurisdiction. 

9.     The hirer undertakes to use the equipment in a skilful and careful manner at all times.   

Courier delivery and collection1.    

1.    The items must be checked on receipt and any damage brought to the notice of the courier immediately.  This must then be noted on the delivery documents and you must notify Bury and Bean Ltd by calling the office on 0800 8818899/01376 584669 on the day of receipt.  Once signed and accepted from the courier, you are responsible for any damage up to and in excess of the value of £500.00 however caused.

2.     The items must cleaned, placed in the containers provided and be ready for collection on the day of return from 2.00pm to 5.00pm unless otherwise stated.

3.  The items will be checked upon receipt at our address and once cleared the deposit will be refunded.  This can take up to seven days. 

Please note:- There will be a penalty should the fountain not be available for collection or returned to our head office on the date agreed.  This will be the equivalent of 1 days hire i.e. £99 +VAT plus any costs levied by the courier. 

Payment and Cancellation 

Full payment is required on receipt of the booking form.  A booking confirmation letter will then be sent.   Should you wish to cancel the booking an 80% refund will be given as long as more than seven working days notice is given in writing either by letter or email (info@chocolatefonduecompany.co.uk).   Should you cancel within seven working days of the hire date, no refund will be given. (Working days are Monday to Friday) 

Acceptance of Terms & Conditions of Hire: 

The Customer acknowledges that the company is entitled to charge any credit or debit card nominated at the time of rental for any charges due to the company in pursuit of this agreement. Bury & Bean Ltd trading as The Chocolate Fondue Company cannot be held responsible for any injury caused by misuse of the equipment by the hirer or any of their guests. 

The equipment remains the property of Bury & Bean Ltd at all times.

 

 

Trademark and copyright

All images are copyright protected 2007 © and are the property of The Chocolate Fondue Company.  

The Chocolate Fondue Company logo has a British Trademark registered in 2006.